Rental Policies

This Vacation Rental Agreement (“Agreement”) is for rental of the vacation rental Property specified in a confirmed reservation (the “Property”). This Agreement is between: (1) Killington Vacation Rentals (“KVR,” “we,” or “us”), acting for itself and for the owner of the Property (“Owner”), and (2) the person who is the responsible renter of the Property (collectively “Guest” or “you”).

Any monies received by KVR for occupancy of Property indicate the acceptance of the terms of this Agreement in full. All policies are strictly enforced. It is the responsibility of the Guest and members of their party to be familiar with all policies pertaining to rental.

RENTER REQUIREMENTS: The person making the reservation must be the same as the credit/debit card holder. This person is considered to be the Guest. All other persons involved with the rental are considered to be the Guest’s invitees, and all discussion regarding reservation, cancelation, and damage policies will be discussed with the Guest, not the Guest’s invitees. Third party bookings are not allowed. The Guest understands that KVR rents to responsible adults over the age of 25 ONLY unless accompanied by an adult guardian or parent.

CHANNEL TERMS: If you are booking through a third-party marketing channel (Airbnb, Vrbo, etc), your booking may be subject to that channel’s own terms and conditions (“Channel Terms”). If any provision of applicable Channel Terms differs from the Terms in this Agreement, the provision of the Channel Terms will control.

COVID-19 RESTRICTIONS: All Guests and invitees over 18 must complete the Certificate of Compliance to Vermont Be Smart, Stay Safe Executive Order 01-20 form before arrival. This form specifies the various requirements for allowed travel to Vermont. As the State of Vermont updates this form, we request that you complete it the week of your arrival.

PAYMENT: For reservations made within 30 days of arrival, full payment will be due at the time of booking. For reservations made more than 30 days from arrival, an advanced payment of up to 50% of the reservation total will be due at the time of booking and the balance will be due 30 days prior to arrival. The advance payment will be applied toward the room rent. The advance payment is not a damage deposit.

PAYMENT TERM / FRAUD: If you are paying by credit card, you represent that you are the account holder or an authorized user of the account. If for any reason, KVR believes your payment may be refused by the card processor, KVR may ask you for a different form of payment. Any reservation obtained under false pretense will be subject to forfeiture of advance payment, deposit, and/or rental money, and the party will not be permitted to check-in.

CANCELLATIONS: You may cancel up to 2 days before arrival and receive a full refund of your lodging and cleaning fee. Service fees may not be refundable. Valid for bookings of 180 days or less. Refund payment for cancelled bookings from 60 days to 2 days before arrival will be made on your scheduled check-out date. Refund payments for canceled bookings 61 days or more before the check-in date will be released to the Guest within 5 days of when the cancellation is made.

ARRIVAL / DEPARTURE TIME: Check in is at 4 p.m. Check out is at 10 a.m. Early arrival or late departure may be possible for an additional fee pending other reservations and the housekeeping schedule. Please contact us within 48 hours of your arrival to make these arrangements. Unless you have specifically arranged for an early arrival or late departure, please do not arrive at the Property before your scheduled check in time or stay past the scheduled check out time. Smart lock codes will only work from the specified arrival time to the specified departure time.

UPON ARRIVAL: Take a look around the Property. We strive to have everything perfect for your arrival. If there are concerns or issues, please immediately contact our office via phone or email. No refunds or considerations are given unless were notified of problems during your stay.

MAXIMUM OCCUPANCY: Maximum occupancy for each of our homes is controlled by the Town of Killington permit restrictions, or a lower minimum set by the Property owner. Each home has a maximum occupancy clearly shown when booked. Rates are quoted on a per-night basis, per person basis, unless otherwise specified. An accurate group size must be provided when you reserve. Additional guests may be subject to a per person, per day charge. If you are over your booked occupancy, you will be asked to vacate and there will be no refund given.

PARTIES / GATHERINGS / GUEST CONDUCT: Guest acknowledges that KVR strictly prohibits parties or gatherings where individuals not part of the listed group are invited onto or into the Property. Approval for parties, gatherings, or events must be obtained prior to booking. Any violation of this condition may be cause for immediate cancellation of the reservation and eviction of Guest and all individuals in Guest’s group, without refund, at the discretion of KVR. If you are planning to host a gathering, party, event, etc at the rental Property, please contact us before booking. Quiet hours are from 10 p.m. to 8 a.m. If there is excessive noise or music, any illegal activity, or evidence of violation of these policies, you may be asked to vacate the premise without any refund and additional charges may be assessed.

ACCIDENTAL DAMAGE PROTECTION: KVR provides Accidental Damage Protection to protect the Guest under certain conditions. Accidents can happen and inadvertent damage to a Property may occur. In the event of such damage, Guest must notify KVR of damage prior to departure. KVR shall inspect the Property within seven (7) days of Guests departure and will determine, at its sole discretion, whether the Accidental Damage Protection will cover the Damage, or whether the Guest shall be held responsible for costs. KVR reserves the right to, in its sole and subjective discretion, require immediate payment from guest for Damage, including charging the Guest credit card, with the possibility of later refunding the Guest. KVR will pay a maximum amount of $1,500.00 towards the expenses associated with disclosed accidental damages. Any damages that exceed $1,500.00 will be charged to the Guest. Excessive housekeeping costs, damage caused by smoking or as a result of violations of the terms and conditions, intentional acts and/or negligence are specifically not protected.

SMOKING / VAPING: Smoking and vaping are NOT permitted in any KVR Property, including on condo patios, balconies, decks and in building entryways. Smoking is allowed outside as long as butts and ashes are properly discarded. If there is any tobacco smell in the Property after your departure, there will be a minimum $250 charge. Candles, oil lamps and incense are not permitted. If these policies are violated, there will be a charge for excessive cleaning.

PETS: For Properties that allow pets, up to two (2) dogs are permitted with the payment of our non-refundable pet fee. You must have prior approval and pay the fee before bringing your pet. No other animals but dogs are allowed. All pets must be properly vaccinated, licensed, kept on lease and under control when outside the Property, and not disturb neighbors with excessive barking. Guests must propery dispose of all pet waste, Guests bringing pets onto or into the Property shall be liable to KVR for any additional costs incurred by KVR to clean the Property of pet waste, damage, dirt, or odors.

POWER / WEATHER RELATED CANCELATION: KVR does NOT issue refunds due to acts of nature such as: weather, road conditions, snow conditions, power outages or forest fires, We strongly recommend purchasing travel insurance to protect yourself. If the Property is uninhabitable due to such circumstances and you did not purchase insurance, reservations can be rescheduled for future dates within one year of the reservation date. KVR highly recommends an all-wheel drive or 4-wheel drive vehicle with snow tires in the winter.

WALKWAYS / DRIVEWAYS / STEPS & STAIRS: During the winter months we get snow, rain, and ice coverage on all surfaces. Our maintenance team shovels snow, sand, and salts to keep these surfaces as safe as possible. In the event that we are not able to clear the snow and ice, we can not be held responsible for if you slip and fall so be careful when accessing the Property. No refunds of any kind will be provided if the snow and ice are not removed from these surfaces.

CLEANING FEE(s): A non-refundable cleaning fee is required with all reservations. Guest(s) are required to follow all check out procedures and leave the Property in the same general and good habitable condition it was in when the Guest(s) arrived. Undue and/or unreasonable cleaning of the Property shall be charged to the Guest’s credit card as an Additional Cleaning Charge at a rate of up to $45/hour, with a one hour minimum. This also applies to the Property exterior, grounds, BBQs and hot tubs (if so equipped). A starter supply of expendable supplies such as paper goods and soap is provided; please bring additional if you feel this will not be adequate. Housekeeping is not provided during your stay unless previously arranged.

LINENS & TOWELS: Bath towels, sheets, pillows and blankets are provided. We do not provide any linens or towels for outdoor use. DO NOT take the Property’s linens or towels outside. We recommend bringing a beach towel for hot tubs, pools, sunbathing, etc. Please allow us to wash the Property’s linens unless you need clean linens during your stay.

AMENITIES: Amenities vary by Property and may include pools, hot tubs, saunas, elevators, Internet access, streaming services, cable television, gyms, shuttles, etc. Some amenities are seasonal and may be closed in non-peak seasons. In addition, Covid-19 restrictions have closed many amenities at this time. Please inquire to confirm whether these amenities will be open and available for use during your stay. All Properties represented by KVR come fully equipped with television(s), linens, dishes, utensils and an initial supply of soap and paper goods. Other amenities vary per Property. Each amenity is only a small part of a rental Property. The ability or lack thereof to make use of any amenity, its presence, quality, functionality, etc shall not be grounds for the termination of a rental before or during a stay. Appropriate and fair compensation may be offered at the discretion of KVR for a given situation, after consideration of all factors and events.

SECURITY CAMERAS / NOISE MONITORS: Many Properties utilize security cameras for the protection of Guest(s) and the Property. Camera locations are disclosed in listing details prior to booking and never located in private spaces (bathrooms or bedrooms). Many Properties use NoiseAware, smart home technology that measures volume levels throughout the Property and allows us to respond to noise nuisances without disrupting your stay. NoiseAware is 100% privacy compliant and is required on these Properties. If you have any questions, please ask. We are committed to your comfort so please let us know if we can do anything during your stay to make it more enjoyable.

HOT TUB / SAUNA USE & RULES: For Properties with hot tubs, you understand use of hot tub and sauna is at your own risk and that special risks may be involved in using the hot tub. You accept full responsibility for any bodily injury arising from use of the hot tub, and hold Owner and KVR harmless. Our maintenance staff sanitizes and replenishes chemicals in all hot tubs prior to your arrival. If additional maintenance is required during your stay, there will be a $55 charge (and cost of supplies if necessary) for each hour of required maintenance. Instructions for the tub controls are posted at the hot tub or we will be happy to help you.

BUNK BEDS: In Properties with bunk beds, please be advised that there is a ladder to access the bunk beds. By renting this Property, you are agreeing to hold the owner and Property manager harmless for any injury or death that is resulting from the use of the ladder.

RIGHT OF ENTRY: Guest(s) agree that KVR reserves the right to enter the rental Property any time to investigate disturbances, check occupancy, check for damage, to make such repairs, alterations or improvements as we may deem appropriate, or to show the Property to prospective purchasers or guests (in which case prior notification will be given).

SECURITY & SAFETY RISKS: When you rent the Property, you assume responsibility for it and its contents, as well as your personal Property. Always lock doors and windows when you leave the Property. Smart lock codes are changed with every guest for security. Children are welcome, but there are conditions in and around the home that may pose hazardous to them, as well as to adults, such as the Property layout, open stairways, wildlife, icy surfaces and fireplaces. KVR does not assume any responsibility for injuries resulting from your failure to use due caution. Children must be supervised at all times. Candles are not allowed due to fire hazard.

LIMITED SHORT-TERM RENTAL: It is expressly understood and agreed that this is a short-term, transient vacation rental and is not a lease or other long-term residential tenancy agreement, and that the Property is not intended to be utilized as a primary residence. This Agreement is only for the licensed use of the Property for the stated reservation dates. It creates no property rights in you and no rights to renewal or for recurring usage. If you hold over after the expiration of your reservation dates, your extended stay, if authorized, will be from day-to-day only and will not constitute a renewal or an extension for any further term. In such case, you will be liable for paying for the additional day(s) at a rate equal to two (2) times the nightly rate set for the Property on the dates of your holdover, plus the actual costs of re-accommodating future Guests that were scheduled to use the Property during such dates. You may not sublet the Property or any part of it and shall not assign any interest (in whole or in part) to this Agreement or any rights hereunder.

INDEMNIFICATION & HOLD HARMLESS: While KVR and its Property Owners strive to maintain Vacation Properties in the finest condition, no guarantees are expressed nor implied regarding suitability or for any particular purpose. All Guest(s) and their invitees use the Vacation Property structures and premises at their own risk. KVR and its Property Owners shall not be held liable or otherwise responsible in any way for injury to any Guest and/or their invitees that is caused or permitted to be caused by the intentional or unintentional acts of said Guest(s) and/or invitees, or by the failure of structures, appliances, (including hot tubs and BBQs) furnishings, and/or other equipment, whether by malfunction, misuse, acts of God/nature, and/or are otherwise naturally occurring. No guarantees are expressed nor implied as to the suitability of utilities and other services provided to the Vacation Properties and adjacent structures and premises. No guarantees are expressed nor implied regarding the suitability/compatibility of materials utilized in the construction of the Vacation Property and/or its contents. KVR and its Property Owners shall not be held liable nor otherwise responsible in any way for allergic reactions to Guest(s) or invitees, caused or permitted to be caused by materials utilized in the manufacture of the Vacation Property and/or its contents, nor from mold and/or airborne spores, nor from pet/animal allergens, nor from chemical agents including, but not limited to appliances, linens, carpeting, utensils, fixtures, hot tubs, and/or other equipment. By written or electronic endorsement of this Agreement, Guest(s) and invitees hereby agree to forever hold-harmless and indemnify KVR and its Property Owners from and against all claims, demands, loss, liability/responsibility of any kind and character, including cost of defense, arising out of or in any way connected with the Guest(s) use of the Property.  KVR reserves the right to cancel a reservation or rescind any rental agreement if it is found that the Guests are conducting unlawful activities, not abiding by the Owners, Home Owners Association, or KVR Rules, Terms, or Conditions, disturbing others by playing loud music, percussion, audio or instruments, or cause any loud or offensive noises, have made any misrepresentations about the nature or size of the group or use of the group or the use of the Property or any other misrepresentations or any other way in breach of the rental agreement.